Posts Tagged ‘tools’

Why organizations fail at Employee Advocacy?

July 26, 2016

low-hanging-fruitThe low hanging fruit for ambassadorship is Employee Advocacy and yet many (not to say most) companies are failing miserably at it.

 

Why and what to get it on the rails of for many one of the burning questions on the table.

4 golden rules for Employee Advocacy and Sharing

When it comes to Employee Advocacy there are 4 golden and simple rules:

  1. You employees follow your company accounts
  2. There is a culture of sharing
  3. The WIIIFM factor (for the employees) of posts is high
  4. Content is generated by the employees

Let’s take a look at the above rules and answer the question of why and what

Employees follow corporate accounts

social-media-newsroom-banner

This seems so obvious but it is not.  Sometimes because companies have not asked, sometimes because of ignorance and even sometime because employee choose not to.  Few companies take the time to promote their own social accounts internally even though externally thousands of dollars/euros are spent to get followers/fans.  Companies assume employees will find and follow the accounts anyway.  But how do you expect your employees  to look for them and even going one step further to share from there.

Why not run an internal campaign to promote social media accounts and content as  first step to true Employee Advocacy?

Sharing culture

HiRes_small

It must be said that some people and even nations share more than others.  Us Belgians are renounded for not sharing.  Sharing must be encouraged (via the social media policy) and done by example.  The management team and the social media lead by example for the rest of the organization to follow.  How do you expect employees to share what management and others do not share themselves.

Social media usage (also for private reasons during worktime) must be encouraged but forced upon your employees.

Oh by-the-way, the corporate account might want to share some of the content posted by its employees and this without being told to do so.

WIIIFM

what-is-in-it-for-me

People share if the content they share makes them look good of entertaining to their audience, friends, fans and followers.  As a company post creator you should keep that in mind and not the promotion of company products and/or services.  Most company post do not hold the potential for people to share and look good!

User-Generated Content

content-people-01Sharing is a 2-way process and successful posts have a high level of human factor embedded in them.  Showing off your employees (and no, they will not be stolen away from you) and their content will make sharing so much more attractive.  One step further is using content from your employees on your corporate account will dramatically increase even more the level of sharing.  See it as a pat on the back and recognition for having great content.

And then there are tools

Since Employee Advocacy is seen as the golden egg, companies are looking for ways to make it hatch faster.  Here come the tools to help (aka“force”) the sharing actions.  These tools even come with incentive programs (gamification) to make sharing even more attractive. But gamification will only work so long.  In my humble opinion no longer than 3 to 6 months.  And yes, internal promotion will be required.   Let me clear these tools have their role to play and are a good way to kick start social sharing of company posts but they are no longtime cure.  There are a lot of great tools out there to help you with social sharing and employee advocacy.

However, the real cure lies in adhering to the above 4 rules to make Employee Advocacy a success!

Feel free to agree of disagree with me and sharing this in the comment field below.

How Often? When? And How Many?

August 31, 2014

social-media-crazyThere are all kinds of statistics around about when to post where and with what frequency in order to reach as many people as possible.  Over the course of the summer, I conducted a survey among my LinkedIn contacts, Twitter followers and Facebook friends to understand their social media behaviour.  Here are the results.

Twitter

Check Frequency: 45% check Twitter mulitple times per day.  Add another 17% that checks it daily.

Check Peak:  The prime moments for checking Twitter seems to be during and after work hours (over 70% for both categories).  The morning seems to show the lowest activity and so do breaks.

Post Frequency: There is a wide spread which is linked to the large number of lurkers on Twitter.  However, it seems that 43% tweet 1-3/week,.  27% do it between 1 and 3 times per day.  Less than 10% tweet more than 5 times per day.

LinkedIn

Check Frequency: The use of LinkedIn for more than HR purposes is driving up the frequency with which people check LinkedIn.  With over 35% checking multiple times/day and 29% daily we give LinkedIn a thumbs up. Amazingly enough 2% never visits their profile while the rest checks it once a month.

Check Peak: As can be expected with a “professional” networking platform, most people access it during the work day.  An amazing 80% do it during work hours.  Breaks, mornings and evenigs do not seem to be  so popular.  It si considered work.

Post Frequency: From experience I know people do not do many Status Updates on LinkedIn.  The survey confirmed this again with 27% never posting and 33% only once a month.  Less than 11% post daily on LinkedIn.

Facebook

Check Frequency: As expected over 65% check their Facebook multiple times per day.  Adding the 17% of daily checkers and we can conclude we are addicted to Facebook!

Check Peak: Here too, not many surprises except the fact that before breakfast does not do so well.  The highest peak lies in the evening after work.

Post Frequency: Since facebook has the highest degree of “lurkers” it is not surprising that weekly (42%) and daily (31%) post are the dominant numbers here.

Google what?

Yet again, Google+ demonstrates its ability to stay under the radar.  Even though there are so many accounts (gmail users, android users, picasa users, youtube user, etc.) few people are even aware they have a G+ account.  More that 60% never visit the account with another 10% that don’t even know they have such an account.

Conclusion

Though this research did not reveal anything dramatic, it confirms that LinkedIn is the professional tool of choice and tolerated in the workplace; Facebook the lurking tool into our realm of friends and brands; Twitter the platform no one really knows what to think of; and Google+ that special place in the desert!

How does your social media behaviour fit in with these results?

Here is the graphic representation of these survey results.

Social Media Access (1)

13 Social Media Tools you should use as a consultant in 2014

December 27, 2013

Social-Media-ToolsOver the course of the years we have seen an explosion of social media networks and tools.  Though most of these tools come in Freemium, most of us continue with the free version.   Here is a list of tools  – and I will exclude Twitter and LinkedIn since most of you are using these anyway-  you should be using if you are trying to make your life simpler while using social media.

1. Hootsuite (www.hootsuite.com )

Whether you are managing, monitoring or posting (planning) messages, Hootsuite is the tool that allows you to manage 5 profile for free (my suggestions: personal Twitter, Facebook and LinkedIn accounts plus your Facebook page and LinkedIn Company page).

2. Google Alerts (www.google.com/alerts )

To complete your social media monitor you could set up a number of Google Alerts to get informed when Google has indexed more articles within your search criteria (your area of expertise, News, Video’s, etc.) . This is an ideal source to find content to share with your audience or leads

3. Buffer (www.bufferapp.com )

As a consultant you are probably reading a lot of blogs or articles.  Posting and sharing this information all at the same time is not a good idea.  Buffer will help you out by allowing you to schedule posts from theses articles themselves over 10 time slots during the course of the day on 3 social media platforms for free.

4. Commun.it (www.commun.it )

If you are a Twitter user, understanding and managing your audience is key.  Keep track of your new followers, who to unfollow, who to engage, etc. is good to know but what really stands out is to know who is no longer following you.  Commun.it and some other tools will provide you with the answer.  You can re-engage them and recapture your unfollowers.

5. WordPress (www.wordpress.com )

Consultants have  a lot of knowledge which could position themselves as a thought leaders.  You are probably trying to get into the press to get visibility with your target audience and it does not always work out every month.  So why not auto-publish and start your own blog.  Sharing your views, best practices, tips and tricks are great ways to get recognized for your knowledge.

6. Slideshare (www.slideshare.net)

Giving presentations and training sessions are part of your life.  Uploading your presentations to Slideshare will not only boost your SEO, but also create thought leadership and even generate leads.  It is also a great source to find information about your area of expertise or about your clients.

7. YouTube (www.youtube.com )

People like to see their consultants at work. Nothing works better than videos.  Using Instagram, Vine or just your smartphone you can create a good sample of what you do.  Posting these videos of presentations, training sessions or workshops will create the necessary trust to get invited for a sales pitch.

8. Google+ (www.googleplus.com )

You are for or against G+.  I am all in favor because the Hangouts are a powerful tool for communicating with clients.  Using these Hangouts you can not only save yourself from driving a lot of miles to visit your clients but also have face to face contacts and share data/presentations/et al from your PC in a streamlined way.  It can also be a great collaboration platform between fellow consultants working on the same projects.  A wonderful timesaver

9. Doodle (www.doodle.com )

Setting up meetings via email and/or phone can be very time consuming, so let Doodle help you find the ideal time to meet.  Yet another timesaver.

10. Dropbox (www.dropbox.com )

Sharing files has never been easier, using Dropbox you can share files between your own devices (PC/Smartphone/Tablet) but also between clients or peers.  There are of course alternatives such as Google Doc, Skydrive, Googgle Drive, etc.  These applications can also be used for making a backup of your data.

11. Evernote (www.evernote.com)

One of the apps I have come to appreciate over the course of the last year is Evernote.  Taking notes has never been easier.  The notes are synchronized between your devices so which ever device your bring to the meeting you have the latest meeting report on you.

12. Zapier/IFTTT (www.zapier.com & www.ifttt.com)

Though I am not a big fan of automating my social media activity, I have found that Zapier and IFTTT do have a place in my modus operandi.  It can automate the repetitive tasks I would do anyway.  And yes, they are people who are against this

13. Wunderlist (www.wunderlist.com)

If you are a bit like me you have a number of to do lists, As with Evernote, I have come to appreciate Wunderlist as a cross-device platform to keep track of all those tasks I need to accomplish.

Of course, the list does not end here.  There is always a bit of a trade-off between how much time you need to spend using the tool and how much ROI it provides.  Which other one’s are you using to make your social media life simpler or more complete.

SM Monitoring: are you REALLY listening?

May 30, 2010

Over the course of the last weeks I have been talking to, presenting to and listening to a large number of people on social media.  If we consider that social media is about creating content, sharing content and interaction about the content, I can safely assume that the last part requires listening which is minimized by a lot of people and companies.  So if you are not listening, you how can you interact.

I want to address 3 things in this post:

  1. What is monitoring
  2. Real life examples (mine)
  3. Conclusions

If after reading this post you are ready to challenge me, then I look forward to having a constructive discussion.

1. Monitoring

Allow me first to try and define what I mean by “listening” or monitoring as I understand it (and yes, please correct me if I have missed something)

  1. The most recognized form of monitoring is company/brand monitoring.  This falls in the realm of the marketers but a large number struggle how to implement this but at least the awareness is there.
  2. Website monitoring is done by IT.  From this practice stands the action of blocking certain websites such as porn site, but also Facebook, Twitter and/or YouTube.  But what about networking sites such as Netlog,  BEBO, Hi5 or even Hyves.  BTW did you block Chatroulette, 4chan, certain blogs and the like?

I have 2 pieces of bad news.   The first, though this might seems very pragmatic and successful approach on the surface, I hate to disappoint IT and HR people as many employees are switching to devices such as smart phones to update their Twitter and Facebook accounts.

Secondly, there are new social media platforms popping up every day and how do you keep track of which ones to block?  Oh yes, when you hear about it in the news… unfortunately, it might be one of your employees getting into the limelight.

3. Outward employees social media monitoring consisting of who of your employees is on social media and what are they saying (about your company, your clients, your partners, your competition or even themselves (in their job)).  This is not only touching many nerves, it is a taboo!

2. Personal examples

That people and companies (in Belgium certainly) are not listening, I would like to demonstrate with 2 personal examples.

First, when I tried to switch from one type of subscription to another within the SAME telecom operator it took 7 days!  I was in their store everyday but posted messages and Twitter and Facebook.  Even wrote an email to their marketing department (I got an answer back 10 days after the problem was solved – BTW the guy did not even take the time to see what my first name was and assumed it was an abbreviation for a female’s name).  Not ONE reaction!  Great opportunity for bashing and bad for customer satisfaction.

Secondly, I took part in a webinar about social media.  It focused for 60% on Twitter alone as what social media is.  I decided to voice my comment and sent a tweet with the fact I was very disappointed about the content.  A great opportunity to engage with a client I thought.  I guess not, since the reaction was: an invite to join their LinkedIn group.   So the listening skills are not there.

But it is not all bad.  I am having problems with my Gowalla account.  I sent a tweet into the world asking for help from anyone who could help me and yes, Gowalla is listening (and hopefully solving my problem).

3. Some conclusions

I have also taken some time to review some monitoring tools.  There is whole list of tools (http://wiki.kenburbary.com/ – Ken Burbary).   There are some free tools which do a fair job but if you need more there are the paying software subscriptions (mainly targeted at marketers for brand monitoring).  I have signed up for freemium accounts and gotten demonstration of the different platforms.

One concern I want to voice is that all demos are given on the basis of brands such as Audi, Lexus, Coca-Cola, etc.  where there are thousands on conversations taking place every day/week.  So if you miss one there is no big problem.  Looking at where the rubber hits the road, when you talk about small to medium-sized business (in a country like Belgium which is the size of a handkerchief) the number of posts is very small to none existent.  Caution is required.

My other conclusions are today the following:

  • There is not ONE tool that gives you all the answers.
  • Free tools are delivering some good results but you need to do a lot of work after it.
  • Paying platforms deliver a whole range of reports and nicely arranged graphs, data charts etc.
  • Paying platforms seem to be missing social media platforms (LinkedIn being the major one missing or badly covered).

4. Ready to challenge me?

All reactions and comments are welcome.  If you have good or bad examples of social media monitoring feel free to share them with me.  Feel free to challenge me.  My email is adammic@vanguard-leadership.be